Over 250 financial complaints made in Kildare

OVER 250 complaints were made in Kildare concerning financial institutions, insurance companies and pension providers last year.

It was the third highest number of complaints by county in 2024, recorded by the Office of the Financial Services and Pensions Ombudsman (FPSO).

However, it is also a drop of 9 per cent compared to the number of complaints by Kildare customers in 2023.

For the second year in a row the FSPO received over 6,000 complaints from customers concerning financial institutions, insurance companies and pension providers.

6185 complaints were made nationally with a total of €5,733, 868 paid to consumers overall including mediated settlements through the FSPO €4,271,372 agreed in mediated or offered settlements through the FSPO’s Dispute Resolution Service and its investigation.

In 2024, the majority of complaints received by the FSPO concerned the banking and insurance sectors.

There were 3,404 banking complaints, accounting for over half of all complaints. Complaints relating to the insurance sector rose by 26% to 1,818 complaints in 2024.

Commenting on the trends in complaints received, the Financial Services and Pensions Ombudsman, Liam Sloyan said: “It is clear from the complaints received in 2024 that some providers have been very successful in reducing the number of complaints received by the FSPO in relation to their services. This shows that positive changes that avoid complaints arising or that resolve complaints internally can bring about change that benefits consumers.” 

Mr Sloyan added: “Those providers who have not succeeded in reducing the number of complaints being submitted to this office should take note of the changes and improvements successfully implemented by providers in their sector and consider what they can do to achieve similar results.”