Uisce Éireann’s new text alert service is available to 76,000 Kildare households

Uisce Éireann has announced the launch of its brand-new free-to-use text alerts service which will provide water supply updates and information to over 76,794 households in Co Kildare.

Research shows that almost three quarters of its customers want to hear about water services, with over half of businesses indicating they are interested in being regularly notified.

The text alert system will be the first time that all of Uisce Éireann’s customers will be able to sign up and receive notifications for their area. The service provides customers with details of supply interruptions that are expected to last longer than four hours; it will also include details on planned and unplanned outages and boil water notices should they be needed to protect public health.

“As Uisce Éireann carries out its day-to-day operational work and maintenance alongside a billion-euro worth of capital investment each year, we are aware that these works can have short-term impacts on water services to our customers,” said Geoffrey Bourke, Head of Customer Operations. “This Text Alerts service along with our current supports including the dedicated online outage portal on water.ie means homes and businesses are kept fully up to date on what to expect and when.” 

He added: “From our research, while over half of customers are aware of who to contact in the event of a water outage, we are committed to ensuring that all are fully aware and have information provided in an ease of access manner.”