Uisce Éireann’s new text alert service available to 76,000 Kildare households
Broadcaster Lucy Kennedy and Geoffrey Bourke, Head of Customer Operations, Uisce Éireann launching the new Text Alerts service
Uisce Éireann has announced the launch of its brand-new free-to-use text alerts service which will provide water supply updates and information to over 76,794 households in Co Kildare.
Research shows that almost three-quarters of its customers want to hear about water services with over half of businesses indicating they are interested in being regularly notified.
The text alert system will be the first time that all of Uisce Éireann’s customers will be able to sign up and receive notifications for their area. The service provides customers with details of supply interruptions that are expected to last longer than four hours.
It will also include details on planned and unplanned outages and boil water notices should they be needed to protect public health. Previously, only vulnerable customers and business customers have been able to avail of a text alerts service.
Customers can quickly sign up by inputting their Eircode and mobile number via water.ie.
“In the past year, our figures show that we had more than two million interactions with customers via a range of channels including phone calls, texts and emails,” said Geoffrey Bourke, Head of Customer Operations at Uisce Éireann.
“From our research, while over half of customers are aware of who to contact in the event of a water outage, we are committed to ensuring that all are fully aware and have information provided in an ease of access manner.”
